Difficult Conversations : How to Discuss What Matters Most

Difficult Conversations : How to Discuss What Matters Most

Book Title: Difficult Conversations : How to Discuss What Matters Most

  • Publication Date: 15 Jul 2011
  • ISBN-13: 9780143118442
  • Rating : 4.5/5 from 205 voters
GET EBOOK

The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving